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Privacy Policy

Your privacy matters to us. This policy explains how ralithomevia collects, uses, and protects your personal information when you use our financial education platform.

Last Updated: January 15, 2025

Information We Collect

When you interact with ralithomevia's financial education platform, we collect various types of information to provide you with personalized learning experiences and maintain our services effectively.

Personal Information

  • Name, email address, and contact details when you create an account
  • Billing information for subscription payments and course purchases
  • Professional background and investment experience for course recommendations
  • Learning preferences and educational goals you share with us
  • Communications you send to our support team or instructors

Usage Data

  • Course progress, quiz results, and learning module completions
  • Time spent on different sections and your learning patterns
  • Device information, IP address, and browser details
  • Pages visited, features used, and navigation patterns on our platform
  • Search queries and content preferences within our educational materials

How We Use Your Information

Your information helps us create better educational experiences and maintain a secure platform. We're committed to using your data responsibly and only for legitimate educational purposes.

Educational Services

We use your learning data to track your progress through courses, suggest relevant educational content, and provide personalized feedback on your investment knowledge development. This includes analyzing your quiz performance and recommending additional resources that match your skill level.

Communication and Support

Your contact information allows us to send course updates, answer your questions, and provide technical support. We also use this data to inform you about new educational programs that align with your stated learning goals and interests.

Platform Improvement

Usage patterns help us understand which educational content performs best, where students encounter difficulties, and how we can improve our course structure. This aggregate analysis guides our curriculum development and platform enhancements.

Canadian Privacy Law Compliance

As a Canadian-based financial education platform, ralithomevia operates under the Personal Information Protection and Electronic Documents Act (PIPEDA). We adhere to all federal and provincial privacy requirements, including proper consent procedures and data protection standards specific to educational services in Canada.

Data Sharing and Third Parties

We limit data sharing to essential service providers and never sell your personal information to marketers or data brokers. Any sharing occurs under strict agreements that protect your privacy rights.

Service Providers We Work With

  • Payment processors for secure transaction handling and billing management
  • Cloud hosting services to maintain our educational platform and store course materials
  • Email service providers for delivering course communications and updates
  • Analytics tools to understand platform usage and improve educational content
  • Customer support platforms to manage and respond to your inquiries efficiently

All third-party providers must meet our privacy standards and are contractually bound to protect your information. They can only use your data for the specific services they provide to ralithomevia and cannot use it for their own purposes.

Your Privacy Rights

Under Canadian privacy law, you have several important rights regarding your personal information. We've designed simple processes to help you exercise these rights whenever needed.

Access and Correction

You can request a copy of all personal information we hold about you, including your learning records and account details. If you find any inaccuracies, you can ask us to correct or update this information. We'll respond to access requests within 30 days and make corrections promptly when warranted.

Data Portability

You have the right to receive your personal data in a structured format that allows you to transfer it to another service provider. This includes your course completion records, learning progress, and account information in commonly used file formats.

Deletion Requests

You can request deletion of your personal information, though we may need to retain certain records for legal or legitimate business purposes. We'll explain what information must be kept and permanently delete everything else within 60 days of your request.

Data Security and Protection

Protecting your information is fundamental to our operations. We employ multiple layers of security measures and regularly update our practices to address emerging threats in the digital education space.

Technical Safeguards

  • End-to-end encryption for all data transmission and storage
  • Regular security audits and penetration testing of our systems
  • Multi-factor authentication for staff access to student information
  • Automated backups with encryption at rest and in transit
  • Intrusion detection systems and real-time monitoring

Administrative Controls

  • Staff training on privacy protection and data handling procedures
  • Limited access policies ensuring only authorized personnel handle your data
  • Regular review and updating of security protocols
  • Incident response procedures for any potential security breaches
  • Annual third-party security assessments and certifications

Data Retention and Deletion

We keep your information only as long as necessary to provide educational services and meet our legal obligations. Different types of data have different retention periods based on their purpose and regulatory requirements.

Active Account Data

While your account remains active, we maintain your learning progress, course materials, and account information to ensure continuity of your educational experience. This includes preserving your certificates and completion records for future reference.

Inactive Account Procedures

If you haven't accessed your account for two years, we'll send notification emails before archiving your data. Archived accounts maintain course completion records but have limited personal details removed. After five years of inactivity, we delete most personal information while preserving anonymous learning analytics.

Financial and Legal Records

Payment information and tax-related documents are retained for seven years as required by Canadian financial regulations. Communication records with support may be kept longer if they relate to ongoing educational services or contain important account resolution information.

Cookies and Tracking

Our website uses cookies and similar technologies to enhance your learning experience and understand how students interact with our educational content. You have control over most cookie settings through your browser.

Types of Cookies We Use

  • Essential cookies for login sessions and course navigation functionality
  • Performance cookies to measure course completion rates and learning effectiveness
  • Preference cookies to remember your settings and customization choices
  • Analytics cookies to understand overall platform usage and popular content

You can disable most cookies through your browser settings, though this may affect some platform functionality. Essential cookies required for basic operations cannot be disabled while using our educational services.

Contact Us About Privacy

Have questions about this privacy policy or want to exercise your rights?

Email: info@ralithomevia.com

Address: 8210 104 St NW, Edmonton, AB T6E 4E6, Canada

Phone: +17804360112

We respond to privacy inquiries within 5 business days and work to resolve concerns promptly and transparently.